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LOADING - PLEASE WAIT

Comments for “LOADING - PLEASE WAIT”
 

Posted by mbrick02 on Tuesday 1st March 2022 at 22:39 GMT

Just getting back into the swing after having to take of some business for the last year. When open Trongate, I just get a
"LOADING - PLEASE WAIT" error.
I downloaded the latest version and still got the error.

Is there some setup step I'm missing?
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mbrick02

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Date Joined: 5/12/2018

Posted by DaFa on Tuesday 1st March 2022 at 23:10 GMT

Hi there,

If you are on Windows you may want to delete the old settings directory which is usually located at %appdata%/trongate...

This comment was edited by DaFa on Tuesday 1st March 2022 at 23:11 GMT

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DaFa

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Posted by mbrick02 on Thursday 3rd March 2022 at 21:48 GMT

I deleted
C:\Users\Owner\AppData\Roaming\Trongate\userdata\user_settings.txt
but am still getting the "LOADING ..." message
if that was not the correct file or location let me know.
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mbrick02

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Date Joined: 5/12/2018

Posted by DaFa on Friday 4th March 2022 at 06:13 GMT

Hi mbrick02,

Delete the whole directory, not just that one file. The Desktop app will recreate it and all the files inside it.
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DaFa

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Posted by mbrick02 on Friday 4th March 2022 at 19:49 GMT

That moved me forward, thanks, but it won't let me submit the license number I got from the user_license_ke.txt file.
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mbrick02

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Posted by mbrick02 on Friday 4th March 2022 at 19:58 GMT

More specifically, I typed in the numbers, and it gave me the green "SUBMIT" button, but when I clicked it, nothing seemed to happen.
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Posted by trefwoordpunk on Friday 4th March 2022 at 20:28 GMT

I may be wrong, but the sound of license keys makes me think this is a very old version of the desktop app (ie. when it was SCA only) ... the app no longer has a need for a license key. Try grabbing the latest version and seeing if that works?

https://github.com/davidjconnelly/trongate-framework/releases/download/v1.3.3031/Trongate-1.0.4-win.zip

Try extracting it to a different folder from your old one in case of any issues with anything be cached from old version. Hopefully that's all you need?
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Posted by DaFa on Friday 4th March 2022 at 23:29 GMT

Trefs right, if you are trying use the old version from the SCA sites it won't work. DC should take that link down and swap it for the new download page on trongate.io. He removed the need to use a licence a while ago.

Use v1. 004 from https://trongate.io/download
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DaFa

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Posted by mbrick02 on Saturday 5th March 2022 at 17:47 GMT

Thanks so much DaFa and trefwoordpunk; I have been out of the loop for over a year now and I was going to SCA -- I figured it was something like that, but didn't think of going to github.

Not sure how to set this to resolved, but it is resolved.

This comment was edited by mbrick02 on Friday 11th March 2022 at 21:16 GMT

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mbrick02

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Date Joined: 5/12/2018

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